When traveling to international countries, or beyond a 100-mile radius of the Westchester campus or Loyola Law School, all faculty, staff and students are covered under the University's Travel Assistance Insurance, International SOS. The insurance includes emergency medical coverage, medical evacuation, repatriation of remains and security evacuation services. It is purchased by the university on behalf of all students, faculty and staff while traveling on LMU sponsored academic programs, research, or business. The travel assistance insurance provides coverage in the event of a medical emergency, or security emergency such as civil strife, natural hazard, or terrorist attack.

If you become injured or ill while traveling in a international country, International SOS can guide you to the best available medical facility; they can provide translation services; and they will pay the local health provider directly so that you do not have to use your credit card to pay the bills. There is no deductible or co-pay on the policy.

Please note: International SOS is not health insurance. It is a travel assistance program. All travelers must maintain personal health insurance and determine how his / her health insurance program applies to international medical care prior to traveling.

You can also visit the International SOS website to view up-to-date information about security issues in the country you are visiting, as well as crime and health issues.

Register Travel

International SOS membership number: 11BCAS392729

For specific questions related to International SOS services, please consult the LMU's International SOS Portal via the button at the top of this page, or call an International SOS center at any of the phone numbers below.

Your LocationCall Assistance Center LocationPhone Number
U.S. or Canada Philadelphia, PA Toll Free: 1-800-523-6586
Call collect: 1-215-942-8226
Mexico or South and Central America Philadelphia, PA Call collect: 00-1-215-942-8226
Europe, CIS, Africa or the Middle East London Call collect: 44-208-762-8008
Asia, Australia or the Pacific Rim Singapore Call collect: 65-6338-7800

International SOS Membership Card

International SOS Membership Card

Frequently Asked Questions

  • International SOS provides Loyola Marymount University business travelers and expatriates with quality health care and medical and security assistance services worldwide 24 hours a day.

  • International SOS provides you and your family with assurance that you will be assisted during emergency situations that may arise during travel or international relocation. One phone call connects you to the International SOS network of multilingual specialists for immediate help. International SOS services are designed to help you with medical, personal, travel, security and legal problems when away from home. Call International SOS at any time to speak with a physician or security specialist about simple or critical matters.

  • Carry the International SOS membership card with you at all times. It includes the telephone numbers of the three majors worldwide International SOS Assistance Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card. If you do not have a card, you can print one via the link higher on the page.

  • In order to utilize any of the medical or travel services listed under Membership Benefits, contact any Assistance Center from anywhere in the world by calling directly, calling collect or calling the toll-free number.

    To ensure a prompt response when calling, you should be prepared to provide the following:

    • Your name, location, age, gender and nationality
    • Your International SOS membership number: 11BCAS392729 (use this code to access the Loyola Marymount University International SOS web site when using the web site)
    • The telephone number from which you are calling (in case you are disconnected)
    • Your relationship to the Loyola Marymount University employee (if the person calling is not the employee)
    • Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)
  • In addition to calling the Assistance Center for any pre-trip questions you may have; you can access our Country Guides by selecting a country from the dropdown menu on the left navigation pane. These comprehensive guides provide both medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy / visa information, dialing code information, cultural etiquette and financial and voltage / plug information.

  • No, your membership is already active. Simply carry the card in your wallet at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel.

  • Yes, family members are covered under the International SOS program.

  • You have the option to sign up for medical and/or security email alerts. Medical alerts are issued when there is an unusual health risk that, in the opinion of International SOS medical professionals, may negatively impact travelers or expatriates visiting a specific country or region. Security alerts are issued when the team of security professionals has identified a security risk in a specific country or region.

  • You can print a new card via the "Print" button higher on this page.

  • The International SOS Worldwide Assistance Centers are listed on the back of your card. Call the International SOS Assistance Center that is nearest to you for a referral to a doctor who speaks your language.

  • We can help if you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication. International SOS will, when permissible by local law, send the medication you need.

  • Call the nearest International SOS Worldwide Assistance Center. International SOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.

  • If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from Loyola Marymount University’s Health and Medical Services to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

  • When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from Loyola Marymount University and arrange the repatriation under medical supervision.

  • After approval from Loyola Marymount University, International SOS will guarantee and pay all costs associated with your medical care. International SOS will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalization.

  • Contact us and a security specialist will assist you for both urgent and non-urgent situations.

  • We will assist you in the event of threatening situations such as civil and political unrest, insurrections, revolution and similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured.

  • You can visit Travel Security Online.

  • International SOS will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.