Collection Account Resolution Team

The Collection Account Resolution Team assists with past due Student Account balances and Collection Accounts. A collection account is an account with a past due semester balance that has not been paid by the last day of the semester.

For assistance with a past due Student Account balance or Collection Account, please contact our Collections Coordinator:

Cynthia Gutierrez
Cynthia.Gutierrez@lmu.edu
310-338-1763.

For FAQ's regarding a past due Student Account balance or Collection Account, click here.

Heartland ECSI Recovery Select

Loyola Marymount University partners with Heartland ECSI Recovery Select, an account management and pre-collection billing service to manage past due student accounts and perform pre-collection activities. Students will be required to work directly with the Heartland ECSI Recovery Select team once their account has been transferred. Students working with Recovery Select will have the option to create payment plans or make a one-time payment to satisfy the balance.

NOTE: Students who set up special payment arrangements with ECSI Recovery Select will continue to have a financial hold on their account until paid in full. With a financial hold, a student may not register for future classes or receive their diploma.

Heartland ECSI Recovery Select
Website: https://recoveryselect.com/#!/
To speak with a customer service advocate, call toll-free, 1-844-454-6100
Monday to Friday, 7:30 a.m. to 8:00 p.m. EST.
Or you can reach ECSI via Live Chat on their website

Collection Agencies

Once pre-collection services are completed (90 days), all accounts that remain outstanding with no payment plan, will be reviewed for submission to a third-party collection agency through ECSI Recovery Select. It is the student's responsibility to work with the designated collection agency to resolve the balance owed. The delinquent account may be reported to one or more of the national credit bureaus. 

Collection Agency Contact Information:

Cedar Financial: www.cedarfinancial.com, 1-800-804-3353
Coast Professionals: cs@coastprofessional.com, 1-800-231-0225, press 5
ConServe: www.conserve-arm.com, 1-800-724-4439
Grant and Weber: clientservice@grantweber.com, 1-818-878-7700
Williams & Fudge: www.wfpayaccounts.com, 1-800-849-9791